Privacy Policy
Last updated: 21 September 2026
N Pilates London (“I”, “me”, “my” or “N Pilates London”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information I collect, how I use it, who I share it with and your rights in relation to your information.
N Pilates London operates at www.npilateslondon.com.
1. What information I collect
I may collect the following personal information from you:
Your full name
Your email address
I may collect this information when you:
Sign up for a free Pilates session or other free resource through my website
Sign up to receive emails or other marketing communications
Contact me through my website or by email
Book a Pilates class
Join a Pilates membership or programme
Purchase a product or service from N Pilates London
Where you provide information through a third-party platform, such as a Meta/Facebook lead form, that information may be provided to me by the relevant platform.
2. How I use your information
I use your personal information to:
Provide the services, classes, memberships and programmes you have requested
Process bookings and payments
Send you information relating to a service or programme you have purchased
Send you emails, free resources and marketing communications where you have signed up to receive them
Respond to enquiries and communicate with you
Manage my business and maintain appropriate records
Comply with legal and accounting requirements
I will only use your personal information where I have a lawful basis for doing so under applicable data protection law.
Where you have signed up to receive marketing communications, I will generally rely on your consent. You can withdraw your consent at any time by using the unsubscribe link in my emails or by contacting me directly.
Where processing is necessary to provide a service you have purchased or requested, I may rely on the lawful basis of performing a contract with you.
I may also process information where this is necessary for my legitimate business interests or to comply with a legal obligation.
3. How I collect your information
Your information may be collected directly from you through:
Forms on my website
Email
Booking forms
Membership or programme sign-up
Payments and purchases
Meta/Facebook lead generation forms
If you provide your information through a third-party platform, I will handle the information I receive in accordance with this Privacy Policy.
4. Who I share your information with
I use trusted third-party service providers to help me run N Pilates London. These providers may process your personal information on my behalf.
These include:
MailerLite – I use MailerLite to manage my email list and send emails and marketing communications.
Stripe – I use Stripe to process certain payments securely.
Squarespace – I use Squarespace to host my website and to provide membership and programme functionality and, where applicable, payment processing.
Acuity Scheduling – I use Acuity Scheduling to manage bookings for Pilates classes.
Meta – If you provide your information through a Meta/Facebook lead form, Meta will process your information as part of providing its advertising and lead-generation services.
These providers may process or store information outside the UK. Where this happens, appropriate safeguards will be used where required by applicable data protection law.
I do not sell, rent or otherwise trade your personal information to third parties.
5. How long I keep your information
I will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
The length of time information is retained will depend on the type of information and why I need it.
If you withdraw your consent to receive marketing communications, I will stop using your information for marketing purposes, although I may retain limited information where necessary to record your request or where I have another lawful reason to retain it.
6. Keeping your information secure
I take reasonable steps to protect your personal information from being lost, misused, accessed without authorisation, altered or disclosed.
I use reputable third-party providers and take reasonable care when handling and storing personal information.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Your rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information I hold about you
Ask me to correct information that is inaccurate or incomplete
Ask me to delete your personal information in certain circumstances
Ask me to restrict how I use your information in certain circumstances
Object to certain types of processing
Withdraw your consent where I am relying on consent to process your information
Request your information in a portable format in certain circumstances
If you would like to exercise any of these rights, please contact me at:
I may need to ask for information to verify your identity before responding to a request.
I will respond to valid requests within the timeframe required by applicable data protection law.
8. Marketing emails
If you have signed up to receive emails from N Pilates London, I may send you information about Pilates, classes, programmes, memberships, free resources and other relevant N Pilates London news and offers.
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting me at natasha@npilateslondon.com.
Unsubscribing from marketing communications will not affect essential communications relating to a service or purchase you have made.
9. Cookies, tracking and analytics
My website may use cookies and similar technologies to help the website function, improve your experience, understand how visitors use the website and support marketing or advertising activities.
These technologies may include cookies, pixels, tags or similar tracking technologies provided by N Pilates London or by third-party service providers.
Some of the third-party services I use, including Squarespace, MailerLite, Acuity Scheduling, Stripe and Meta, may use cookies or similar technologies when you interact with their services.
Where required by law, I will ask for your consent before using non-essential cookies or similar technologies.
You can control or delete cookies through your browser settings. You may also be able to manage your cookie preferences through any cookie consent tool provided on the website.
Please note that disabling certain cookies may affect how parts of the website function.
10. Links to other websites
My website may contain links to other websites or services. If you follow a link to a third-party website, that website will have its own privacy policy and terms.
I am not responsible for the privacy practices of third-party websites.
11. Children's information
My services are intended for adults. I do not knowingly collect personal information from children through my website.
If you believe that a child has provided personal information to me without appropriate consent, please contact me at natasha@npilateslondon.com.
12. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, the services I use or applicable data protection requirements.
The latest version will always be available on my website, with the date of the most recent update shown at the top.
13. Contact me
If you have any questions about this Privacy Policy or how I use your personal information, please contact:
N Pilates London
Email: natasha@npilateslondon.com
Website: www.npilateslondon.com
14. Complaints
If you have concerns about how I have handled your personal information, please contact me first at natasha@npilateslondon.com so that I can try to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).